[SEL] Jacks Small Engines

[Mike Royster]

Jerry:

  Send me your needs oof list and I will try to get it for you.
Mike

----- Original Message ----- 
From: "Jerry Evans" <jerrye at databak.co.za>
To: "SEL List" <sel at lists.stationary-engine.com>
Sent: Wednesday, November 17, 2010 12:52 PM
Subject: [SEL] Jacks Small Engines


> Hi Guys,
>         Has anyone dealt with Jacks Small Engines - what are they like ??
>
>         I'm having a bit of a problem placing an order with them for a few
> Briggs parts. Are they normally good to deal with or difficult? Or maybe
> I'm just having a problem because I'm from Africa (and they do not know
> where that is) :-(
>
>         Don't suggest their online store to me as that's where the problem
> began !! As with many businesses in the USA they use UPS (but also offer
> USPS) and do not deliver to P.O.Box numbers. In Africa things are 
> different
> and the only delivery option I have is to a box number. There is NO Street
> postal delivery available in my area - we all use P.O.Box No's.
>         (I've "got through to their skulls"  on that part and they agree
> to send by USPS (where a P.O.Box No. is acceptable).)
>
>         When I try their online store I can only get as far as the address
> part and it will not accept the P.O.Box No.
>
>         They also offer a "print out and mail in form" but when I e-mail
> this to them it seems to confuse them (how can a "mail in" form come by
> e-mail  ????) and I get an e-mail back from them saying I must use their
> online store or Toll Free telephone number - no amount of explaining the
> problem to them seems to be "sinking in" to the woman I'm dealing with. 
> She
> also does not understand that the "Toll Free No." is only toll free in the
> USA and an international call to it would cost more than the parts I need.
>
>         I have written long explanations but she seems not to read them or
> understand them (I think my English is quite understandable !!)
>
>         Alternatively can anyone suggest a better supplier for Briggs
> parts (piston rings, gaskets, carb kit etc.). I also looked at Tulsa
> Warehouse but they only ship to the continental USA.
>
>         Many thanks.
>
> Keep the revs up (or down)
> Jerry Evans
> Near Johannesburg in Sunny South Africa.
> Etched Brass Engine Plates made to order:
> <www.oldengine.org/members/evans/plates/index.htm>
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