[SEL] [Fwd: Re: Harry's Site]

[Judge Tommy Turner]

Here is an update from Harry:
Tommy Turner


This evening at 4:55pm CDT in our H1 data center, electrical gear shorted, 
creating an explosion and fire that knocked down three walls surrounding our 
electrical equipment room. Thankfully, no one was injured. In addition, no 
customer servers were damaged or lost.

We have just been allowed into the building to physically inspect the 
damage. Early indications are that the short was in a high-volume wire 
conduit. We were not allowed to activate our backup generator plan based on 
instructions from the fire department.

This is a significant outage, impacting approximately 9,000 servers and 
7,500 customers. All members of our support team are in, and all vendors who 
supply us with data center equipment are on site. Our initial assessment, 
although early, points to being able to have some service restored by 
mid-afternoon on Sunday. Rest assured we are working around the clock.