[SEL] Fw: re Help

[William J Pfeiffer Sr]

Since becoming the Customer Service Area Supervisor for Kohl's 2 1/2 years 
ago, I have also learned several techniques that seem to work for our 
customers.

Tried one this past week end to get Menards to replace a defective keosene 
heater Bill bought, it worked like a charm.

The guy told me they were out of them but that I could drive about 25 miles 
to get another.  I at first politely asked when they were expecting a new 
shippment, he told me some time after Christmas.  I then said that was 
unacceptable and why could they not just transfer one to my local store from 
Crystal Lake, IL.  Justin told me that he didn't know when that would take 
place either, so I started to take the defective heater and my receipt and 
just said I guess I would have to complain to corporate about the really 
poor customer service I had received from him, this was done on a very busy 
Sunday afternoon at the customer service desk which is right by the front 
door where ALL the customers enter the store.  Justin proceeded to take his 
cell phone to the other end of the counter, he was no longer talking to me.  
After his phone conversation he told the person behind the counter to return 
the defective heater and then "pre-pay" the one he was going to go get on 
Monday from Crystal Lake.  I got a phone call from the Department Manager 
Bill at about 6:00 PM on Monday to say the heater was in Palatine and I 
could pick it up any time.

So I guess I did learn something from our Kohl's customers.

I didn't used to be this way, but when he copped and attitude, that is when 
I played "nasty" customer back.

So it worked for me Tim, maybe I need to give seminars at Portland on how to 
get your way with most companies today??

Just joking!!

Happy Holidays!!!

Peg


>From: "Tim Christoff" <tchristoff at earthlink.net>
>Reply-To: The SEL email discussion list <sel at lists.stationary-engine.com>
>To: "The SEL email discussion list" <sel at lists.stationary-engine.com>
>Subject: Re: [SEL] Fw: re Help
>Date: Thu, 8 Dec 2005 21:28:39 -0600
>
>Hummm, tried the getting louder method a couple of years ago to a list
>member who never did pay me for shipping on some hedge balls that I sent by
>his request.  Never worked for me.
>
>Tim Christoff
>
>
> > [Original Message]
> > From: Alan Bowen <rustaholic777 at yahoo.com>
> > To: The SEL email discussion list <sel at lists.stationary-engine.com>
> > Date: 12/8/2005 4:34:26 PM
> > Subject: Re: [SEL] Fw: re Help
> >
> > Hi Helen,
> >
> >   I like that.
> >   I have found the best way to return a defective product to a store is
>to tell them the problem and what I expect them to do about it very
>politely.
> >   If that doesn't work then ask for the next person up the ladder and 
>say
>it again only much louder.  This works best mid-morning on Saturday.  The
>more shoppers around the better.
> >   It almost seems unfair that stores are so quick to accept my terms
>lately. 8>))
> >
> >   Alan Bowen
> >
> >
>
>
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